Baseline Warranty InformationBaseline's standard warranty for BaseStation 1000 and 3200 controllers is 1 year. Two-wire devices such as biSensors, valve biCoders, Event biCoders, etc. carry a standard 5 year warranty. Customers with BaseStation irrigation controllers have the option to apply for an extended 5 year warranty on the controller at no extra cost.
Click Here to view the Baseline Warranty Statement
In order to qualify for the extended warranty, the customer must provide documentation that verifies that the controller and all devices connected to that controller in the field are installed to specification. This documentation can be provided in two steps:
After Baseline has received the inspection report and the application form, we will review the information provided. If all is in order, we will send the extended warranty authorization to the customer.
If you have any questions about the requirements for an extended warranty, or if you want to begin the process of applying for the extended warranty, please contact Baseline Support at 1-866-294-5847.
We strive to provide the best products possible and back that up with the best support available. As a result, Baseline products must be purchased from an authorized Baseline Distributor. Our Distribution partners are committed to helping us provide the best product and support. Products that are purchased from any reseller that is not authorized by Baseline will be automatically disqualified from any warranty or support.