Baseline Warranty Information

*Updated Jan. 9, 2018*

Baseline's standard warranty for BaseStation 1000 and 3200 controllers plus the SubStation and FlowStation is 5 years from the date of installation/project completion.  Two-wire devices such as biSensors, valve biCoders, Event biCoders, etc. also carry a standard warranty of 5 years from the date of installation/project completion.  Customers with BaseStation irrigation controllers have the option to apply for a 10-year extended warranty on the controller at no extra cost.

View the Baseline Warranty Statement

In order to qualify for the extended warranty, the customer must provide documentation that verifies that the controller and all devices connected to that controller in the field are installed to specification. This documentation can be provided by completing the following steps:

  1. An authorized Baseline representative completes a site inspection. The authorized representative has access to an inspection app that enables them to submit the inspection information. The customer receives a copy of the completed inspection report.
  2. Use our Extended Warranty Application Checklist to capture the data that needs to be entered into the extended warranty application form.
  3. The customer, or someone authorized by the end customer, completes the online extended warranty application form. This form collects important information like controller details, total device counts, wire gauge and length, and grounding information.

    Complete the Online Extended Warranty Application Form

IMPORTANT! You must submit your warranty application using the online form. Baseline does not accept faxed or printed warranty applications.

After Baseline has received the inspection report and the application form, we will review the information provided. If all is in order, we will send the extended warranty authorization to the customer.

If you have any questions about the requirements for an extended warranty, or if you want to begin the process of applying for the extended warranty, please contact Baseline Support at 1-866-294-5847.

We strive to provide the best products possible and back that up with the best support available.  As a result, Baseline products must be purchased from an authorized Baseline Distributor.  Our Distribution partners are committed to helping us provide the best product and support.  Products that are purchased from any reseller that is not authorized by Baseline will be automatically disqualified from any warranty or support.