Remote Support

We strive to provide world-class support, and we won't charge you for it.  


While attempting to solve a problem, our support technicians can often benefit from seeing your computer screen or looking at the files that you have exported from the controller. In a case like this, the support technician will direct you to download and install TeamViewer on your computer. This software enables you to connect to a remote support session over the Internet.



Note: Only install TeamViewer when directed to so by a Baseline support technician. If you need to contact Baseline Support, please call our toll free support line at 866.294.5847 or email Baseline Support.